.

Articles by Laura Benjamin, Colorado Communication Coach

Permission to reprint. Please include attribution and live link to www.LauraBenjamin.com. If required, send "Permission to Use Copyrighted Material" release form to 2135 Austrian Way, Colorado Springs CO 80919. Call 719-266-8088 for interviews or quotes on relevant topics.

PHOTOS TO USE WITH ARTICLES:

MONTHLY COLUMN IN SOUTHSIDE BUSINESS NEWS (scroll to pg. 14; PDF may load slowly)

• Principles, Values & Personal Repsonsibility (April 2009)
• Come to Your Own Emotional Rescue (March 2009)
• Business Builder Tips for 2009 and Beyond (Feb 2009)
• Personality Style Insights (Dec 2008)
• Friend Me, Tweet Me and Join My Network (Nov 2008)
• How to Handle the Changes Life and Business Sends Our Way (Oct 2008)
• How to Avoid Major Mistakes with Supplier Relationships (Sept 2008)
• What Do You Want to Be When You Grow Up? (Aug 2008)
• Best Things I've Learned from my Business (July 2008)
• Why Keywords Still Matter in Your Marketing Mix (May 2008)
• What's the Big Buzz About Blogging? (March 2008)
• Customer Feedback Cards (Dec 2007)
• How to Quantify Communication: Good Ways to Get Better Information (Nov 2007)
• Power Down for Better Communication (Jan 2008)
• What Do You Want to Be When You Grow Up? (Aug 2008)
• Entrepreneurial Passion, Sept 2007
• Networking Basics, Aug 2007
• Networking Know-How, Jul 2007
• How to Fire a Customer (if you must), Jun 2007
• Website Basics for Non-tekkies, Apr 2007
• How to Increase Profits and Build Business Through Internet Sales and Online Shopping Carts, Mar 2006
• The Independent Business Insider's Guide to Maximize Your Marketing: Creative Collaboration is Key, Feb 2006
• Time is Your Currency - Spend it Wisely, Jan 2006
• The Individual in Today's Teams, Nov 2006
• Place Value on What You're Worth, Sept 2006
• Acceptable Acceptance: A Diversity Story, Apr 2006
• New Tips for a Prosperous & Meaningful New Year, Dec 2005
• Top 10 Ways Businesses Get Burned, Oct 2005
• How to Start a Business and Work From Home, April 2005

INTERPERSONAL COMMUNICATION:

CARLA Concept™ Communication Model and Other Leadership Communication Tips

Knowledge Blockage (Airline Pilot Careers Magazine)

Knowledge Blockage (Colorado SHRM Magazine)

Don't Crash Your Career on Communication Mistakes

Don't Underestimate the Power in a Handshake

Humorous Article on Customer Service Comment Cards

Why do women have trouble accepting compliments? (Colorado Springs Gazette)

Rumors (Change Management Implementation Inc.)

How to Raise Issues Appropriately (Business Know How)

BUSINESS BUILDING, MARKETING, SALES, CUSTOMER SERVICE

Improve Customer Service with Mystery Shopping (Remodeling Magazine)

Why You Shouldn't be TOO Available (Remodeling Magazine)

Making the Grade: Want a Team of 'A' players? Improve Your 'B' players (Sales and Marketing Management Magazine)

Customer Service That Goes Above and Beyond (The CEO Refresher)

CAREERS, LAYOFF AND JOB SEARCH:

How to Survive a Layoff

10 Reasons Why You Got Fired (maybe)

How to PLace Value on Your Own Worth

Networking Know How

For Those Who Want to Start a Home-Based Business

How to Help a Furloughed Friend

Do You Know Who You Are and What You've Done?

Layoff First Aid (Life Tools for Women)

DEALING WITH DIFFICULT PEOPLE:

Is there tension between women in the workplace? (Colorado Springs Gazette)

How to Deal with a Know It All Expert Difficult Person

How to Deal with Difficult People in the Workplace, at Home or in School!

How to Deal with a Verbally Abusive Boss

How to Fire a Customer (if you must!)

Dealing with an Employee with an Attitude

Dealing with a Difficult Ex-wife or Ex-husband

Dealing with Difficult People with Body Odor

How to Define a Difficult Person

LEADERSHIP AND MANAGEMENT:

How to do an Effective Performance Review

The Qualities of an Exceptional Mentor

Employee Retention in a Shrinking Labor Market (HRM Review)

Recruiting for the New Workplace (Journal of Housing and Community Development)

Keeping Good People in Today's Labor Market (Journal of Housing and Community Development)

Why Employees Leave

Teamwork: There IS an 'I' in Team! (PDF: Today's Blue Suit Mom magazine)

Top 10 Reasons Why Teams Fail

How to Turn B Players Into A Players on Your Sales Team (interview with Sales and Marketing Management Magazine)

BLUESUITMOM.COM:

• Stop the Multi-tasking Madness!
• The Four Components of Teamwork
• Employee Retention: Dare to be Different!
• What Are You Worth?
• Stress Solving Strategies
• Dealing with Difficult People
• The Know-it-all Expert
• The Super-Agreeable
• The Complainer
• The Hostile-Aggressive
• The Negativist
• The Silent-Unresponsive

AIRLINE PILOT CAREERS MAGAZINE:

• "Don't Crash Your Career on Communication Mistakes"
• "Knowledge Blockage"
• "Call of the Wild: Taming 'Godzilla' and Other Difficult People"
• "Close Quarters: How to Get Along When Space is Limited"
• "How to Help a Furloughed Friend"

COLORADO SPRINGS BUSINESS JOURNAL:

• Business and Career Success (May 2008)
• How Businesses Avoid the "Brain Drain" (Mar 2008)
• Internal Business Practices On Factors That Lead to Organizational Downfall
• The Aging Workforce: Pushing Past Barriers in the Workplace
• Feb 2000, Volunteer Time to Work Toward Professional Goals
• How to Create Employee Unity
• 1999, Do You Know Who You Are and What You've Done?
• Dec 1999, Starting a Business From Home
• Oct 1999, Customer Service That Goes Above and Beyond Satisfaction
• Feb 1999, Community Involvement is More Than Just Networking
• Jan 1999, Outsourcing: A Relevant Option for Business Owners
• Dec 1998, Surviving as a Single Parent Working from Home
• Oct 1998, Businesswomen Have Clout
• Apr 1998, Employee Benefits for 'Dummies'
• Mar 1998, A Viable Alternative: Start a Home-based Business
• Jan 1998, Don't Underestimate the Handshake

Help Desk Institute's Think HDI Book Series, "Communication Skills: Are We Speaking the Same Language?" by Laura Benjamin

What Are You Worth? (Life Tools for Women)

TSA-Screeners.com:"The Four Components of Teamwork"

Cool Avenues, "Secrets from an HR Manager"

Balancing Life, Work and Stress (WomenOf.com)

Help Desk Institute Think Service, "Communicating Through Conflict"

The HR Chally Group, "Employee Retention: Dare to Be Different!"