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Call 719-266-8088 to discuss interpersonal, team communication keynotes, consulting, coaching, training, strategic planning facilitation, business interviews, presentation skills, DISC personality styles. Veteran owned, woman owned small business near Denver in Colorado Springs.

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Laura Benjamin's Pinehurst Press Ltd. Interpersonal, Organizational Communication Strategies

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Colorado communication coach, career coach, strategic planning facilitator, keynote speaker near Denver and Colorado Springs

Struggling to communicate who you are, what you've done and what you can do for others?

Communication is never just business - it's always personal! Perhaps we can help...

 

STRUGGLING TO RAISE AN ISSUE, PROVE YOUR POINT AND COMMUNICATE WITH CONFIDENCE AND CLARITY?

 

PERHAPS THE CARLA CONCEPT™ COMMUNICATION MODEL CAN HELP!

The CARLA Concept™ is a communication, decision-making and creative thinking model. It's simple to remember, easy to use and drives better results in five easy steps:

C - the challenge or change you faced / they faced

A - the actions you took / the actions they took

R - the results you achieved / results they achieved

L - the lesson(s) you learned / the lessons they learned

A - now that you know what you know, what's another approach?

 

HOW DO PEOPLE USE THE CARLA CONCEPT™? HERE'S HOW...

  • Promote your department or business function
  • Convince others you deserve a "seat at the table"
  • Deliver a delicate or difficult message
  • To ask for funding or more resources
  • Coach an employee to higher levels of performance
  • Prove your point
  • Counsel others without feeling like "the bad guy"
  • Prepare for a difficult discussion
  • Avoid dominating a conversation
  • Soften an aggressive conversational style
  • Conduct a behavioral interview
  • Prepare yourself for a job interview
  • Deliver bad news
  • Debrief a project to your team or manager
  • Avoid being labeled "not a team player"
  • Help your teenager open up and talk
  • Shrink the line outside your office door
  • Help others take responsibility for their actions
  • Build personal accountability
  • Interview home healthcare providers
  • Help young people build self-determination skills
  • Conduct a "gap analysis" or "after action" report
  • Attract investors or donations
  • Justify an "unsolicited" proposal
  • Strike a balance between participation and facilitation
  • Overcome sales objections
  • Encourage someone without sounding "preachy"
  • Help blind students learn a hands-on task
  • Help victims cope with trauma
  • Debrief response and recovery efforts following natural disasters
  • Influence the spouse to see your side of the coin
  • Debrief athletic "plays" after the game
  • Coach clients before they take the stand in court
  • Facilitate community town hall meetings
  • Help your doctor understand your symptoms

 

PROVOCATIVE QUESTIONS:

Use the CARLA Concept Communication Model in combination with Provocative Questions to get your people talking! Here's how:

Pick a new Provocative Question each week. Ask your folks to discuss their experiences using the CARLA Concept Model as a guide for the discussion.

What did you do this week that was...

  • customer focused?
  • downright silly?
  • redundant?
  • supportive of your team?
  • servant leadership driven?
  • etc.

Team members can take turns creating questions and adding them to the "question box". They can also take turns answering those questions each week.

Benefit: it will not only get your teams talking about constructive strategies, but they'll be sharing information with one another, solving problems and sharing ideas with their manager. Sure beats the heck out of asking them "How are things going?" and having them answer with "Fine" or "It's okay"!

 

WHAT PEOPLE SAY...

“It was amazing to me that I took this class about 2 hours before I was to have a meeting with a social worker who was coming to assist my elderly, ailing parents. I used the C.A.R.L.A. Worksheet to list out all the challenges I needed to cover – it was WONDERFUL. Helping my elderly parents make decisions for their health care, which includes nursing home care is heart wrenching. I was so thankful to have the worksheet to keep me on track on what information I needed. It turned out to be a very productive meeting due in large part to C.A.R.L.A.. Please feel free to share this story if you feel it would be helpful to others. And I thank you for developing this tool and sharing it with others!” Valerie Stasiak, Client Service Officer, Silicon Valley Bank, Newton MA

"As a customer support manager, I have dealt with a lot of tough customers. C.A.R.L.A. helps me convey a sense of clarity and professionalism in every verbal or written communication with my customers as well as colleagues. By practicing the C.A.R.L.A. Concept™, I break down my communication into pieces and organize my agenda with a 'big picture' in mind. C.A.R.L.A. is easy to remember and is effective! Thanks for teaching this wonderful concept!" Jeff Lee, Customer Support Manager, Fanfare Group, Mountain View CA

"The C.A.R.L.A. Concept™ was introduced to my team about 5 years ago. It has been a model that stands the test of time. When we follow the process, we know our message is well thought out and delivered in a professional fact-based manner. It is more than a communication model; it is a way of life!” Denise Quinn, Former Vice President, Consumer Credit Group & Equity Direct, Wells Fargo