Navigation

		Home \| Sitemap
Laura Benjamin's Pinehurst Press Communication & Career Strategies		God Bless America!
ABOUT \| FREE STUFF \| OUR WORK \| RESULTS \| COMMUNICATION TOOLS \| CONTACT
	Struggling to communicate who you are, what you want and what you can do for others?	Join thousands who get Laura's helpful, humorous weekly newsletter and learn how to communicate with confidence and clarity!
		Enter Email \| Preview

Looking for an experienced team of Colorado-based customer and employee communication consultants, focus group facilitators or market researchers?

Well, you're in luck! We're based in Colorado Springs and have conducted customer research and employee communication projects throughout the US and the state of Colorado, in remote mountain towns and frontrange communities.

What Makes Our Team Different?

Our team is comprised of market research professionals, senior customer service managers, skilled facilitators, human behavior, leadership development and interpersonal communication experts.

We specialize in working with organizations that seek an integrated approach to customer service, sales, team and leadership development strategies.

We believe data gathering is worthwhile only when it supports constructive behavior change that's in alignment with organizational culture and goals.

Our objective is not only to deliver the data, but help leaders make sound decisions that lead to improved customer and employee relationships, loyalty and retention.

Please give us a call at 719-266-8088 or send us a note. We'll discuss your goals, previous experiences and then plan for 'next steps' if it seems like a good fit. Looking forward to hearing from you,

Best regards,

Laura Benjamin

TEAM MEMBERS INCLUDE...

LAURA BENJAMIN, President, Pinehurst Press Ltd. Communication Strategies Laura has an extensive background in communication, customer service, employee benefits and relationship based consultative sales. In 1997, she founded this woman owned, veteran owned small business specializing in organizational training, public speaking, executive coaching, strategic planning facilitation and publishing. Clients have included Fortune 50 firms, the United States Army and Air Force, educators and non-profit organizations throughout the United States and Europe. Laura's Resume

LISA HAIGHT is skilled in marketing and marketing research. She has screened and recruited participants for focus groups and interview research. Clients have included financial institutions, government agencies, hi-tech companies, pharmaceutical companies, hospital systems, professional sports teams, fast food chains and retail stores. Lisa can condense often-complicated research data into readable reports for the end user. Her skills include creative thinking, networking and problem solving. Lisa holds an MBA in Marketing from the University of Colorado at Colorado Springs and a BS from the University of Northern Colorado.

MELANIE ADAMS specializes in increasing corporate revenues, improving customer relations, and decreasing operating expenses. Her customer-driven philosophy is the result of a career in marketing and operations, which includes customer service management, corporate strategy development, process improvement, market research, systems analysis, training, and product development. As the Sales and Telemarketing Manager for Current, Inc., she increased upsell revenues from $22K to $2M, implemented faster delivery options for customers, which led to $1.5M in increased revenues, and cut department expenses by $150K by streamlining operations. As a Marketing Segment Manager, she contributed to the development of Current's direct mail marketing strategies, which resulted in $121M in annual revenue. Melanie also worked in marketing and sales management for Lincoln National Life and First Choice Network.

Melanie's education includes a BS from Colorado State University and an MBA with an emphasis in Marketing from the University of Colorado . She was the recipient of the Award for Highest Achievement from the Dale Carnegie Human Relations Program. Melanie has volunteered her time with a variety of organizations, including the Boy Scouts of America, School District 20 in Colorado Springs, Colorado, and Junior Achievement.

PATTY VAUGHAN has designed and analyzed consumer and business-to-business research studies for more than 1000 consumer and business-to-business clients for nearly 20 years. Her expertise includes questionnaire development for mail, telephone, and online surveys, focus group moderation, competitive intelligence gathering, consumer panels, and mystery shopping, serving a diverse array of companies from Disney Direct, Junior Achievement International, OxiClean, to the National Wildlife Federation, and Brylane.

The hallmark of Patty's research career is in developing comprehensive studies tailored to the specific needs of individual clients. There are no pre-existing templates or formats for actionable research. Research results are always presented in a format that encourages internal discussions and immediate implementation. She has specialized expertise designing and interpreting demographic and psychographic studies to determine market profile and feasibility. She has conducted research to explore new product, service, promotion, and business venture ideas to identify strengths and weaknesses and to optimize direct offer combinations to meet the needs of various consumer segments.

Patty was the Research Manager for Current, Inc., PaperDirect Inc. and Current Checks/Checks Unlimited for 8 years. She has a BS in Journalism and BA in English from the University of Colorado at Boulder and an MBA from the University of Nebraska , Lincoln.

Qualitative and quantitative studies include customer acquisition and retention, new business development, business repositioning, customer satisfaction and employee attrition.

Research expertise includes direct response, employee satisfaction and retention, retail, public utilities, business-to-business, traditional and alternative health care, magazine publishing, mid-to high-ticket giftables, licensed products, children, teen, and adult apparel, athletic equipment and sports, promotions and continuity programs, financial documents and investments and education.

Selected clients include Adidas International, French Country Living, Blair Corporation/Crossing Pointe, Gracewood Groves, Bland Farms, Orange Glo/OxiClean, Brylane Home, Playclothes, Peoples Banks of Colorado, Case Logic, ProSound and Stage Lighting, Design Toscano, Road Runner Sports, Disney (Direct), Stateline Tack, Early Childhood Development.com, Trialsize.com

Laura Benjamin's Pinehurst Press Communication & Career Strategies

Looking for an experienced team of Colorado-based customer and employee communication consultants, focus group facilitators or market researchers?

Well, you're in luck! We're based in Colorado Springs and have conducted customer research and employee communication projects throughout the US and the state of Colorado, in remote mountain towns and frontrange communities.