Communication and career coach, writer, facilitator, professional public speaker in Colorado Springs near Denver. Contact Laura Benjamin at 719-266-8088.
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Official Site of LauraBenjamin.com Communication and Career Strategies |
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Struggling to communicate who you are, what you want, what you've done or what you can do for others?Perhaps I can help... |
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Looking for a trainer, facilitator or professional speaker who specializes in dealing with difficult people or personalities?
Laura Benjamin specializes in interpersonal communication skills. She is a communication consultant, coach, facilitator and professional public speaker based in Colorado Springs near Denver, Colorado. Are YOU or the people on your team struggling with a difficult person? Are they crying out for help on how to handle the difficult people in their lives?
If so, you've come to the right place. please review the program description below, then send us a note or call 719-266-8088 to discuss the challenges your folks presently face and customize your program with relevant learning objectives.
Taming 'Godzilla' and Other Difficult People
Do you have a "Godzilla" in your life? This was the monster that crawled out of the swamp in those "B Rated" movies. It rampaged across the countryside bringing destruction and chaos everywhere it went. Sound familiar? Whether you're dealing with a difficult co-worker, customer, friend, family member, student or boss, what you say and do can make all the difference.
This lively, interactive program pokes good-natured fun at the 6 typical styles of difficult people and offers simple, practical solutions for coping strategies. Participants will learn what words to use as well as new approaches to diffuse conflict and improve self-management strategies. In the end, this skill-building program gives participants a better understanding of themselves and others to manage outrageous conduct. This class is a perennial favorite among highly diverse audiences!
Learning Objectives
By the end of this program, participants will have learned how to:
-Distinguish between the top 6 problem people profiles
-Strike a balance between rights and responsibilities
-Analyze the benefits of “disproportionate influence”
-Negotiate around 4 key execution hurdles
-Ride the “Electric Sewer” to prove your point
-Apply the Broken Windows Theory
-Strategize solutions with the C.A.R.L.A. Concept™
-Avoid what danger lurks in the “Bermuda Triangle”
-Follow the “4-F Model” to clarify expectations
-Set a Horror Floor to prepare for the worst
"...I wish I had the authority to have you speak to our agency every year...with the types of people our agency deals with everyday, it would be beneficial for everyone to take your class, Call of the Wild: Taming ‘Godzilla’ and Other Difficult People."
Darwyn Lim, IRS Manager, Denver CO
Copyright 2001-2008 Laura Benjamin and Pinehurst Press Ltd. Communication. All rights reserved.